Awful customer service for a broken product arriving. The teddy’s leg wasn’t on properly so I threw it, then was asked to dig through the bin in order to prove it to them even though I already sent images. Out of pocket and product
Dear Tessa,
We are sorry to hear about your unfortunate experience with the Girl Bear in Knitted Cardigan. Our team strives to provide excellent customer service and we apologize for seemingly falling short in this instance.
We understand your frustration with receiving a broken product and we apologize for any inconvenience this may have caused. In order to resolve the issue, we replied the same day, we offered to replace the product and even offered to collect it from your home. However, this offer was refused, as you threw the product in the bin once you saw it was damaged. You then suggested yourself to fish it out of the bin. But then you claimed, going through your own bin was a breach of your civil rights.
The images you sent were from a previous batch of Teddy's, not from our current stock, therefore we wanted to investigate further and check the batch number and forward it to our Teddy Bear department.
Please do not hesitate to contact us if you require any further assistance.
Thank you for bringing this to our attention and we hope you enjoy your day.
Sincerely,
The Powell Craft Team
Love this nightdtess so much ... lovely & feminine, feel so pretty when I wear it.. Love the beautiful lace, square neck and the long length :) thank you
My first order and definitely not the last.
Highly recommend Powell Craft to everyone looking for highly unique and good quality wear
Thank you to the team.:)
Dear Saleha,
We are thrilled to hear that you love the Eliza Black Ladies Nightdress! Our team at Powell Craft strives to create unique and high quality pieces, so we are delighted that you are happy with your purchase. Thank you for recommending us to others and we look forward to serving you again in the future.
Best regards,
The Powell Craft Team
My order arrived much quicker than I expected . My first thought on opening the package was...I could sit and look at this beautiful little bear all day! The clothes on her are lovely. I'm very, very pleased with my purchase.
Although she didn't arrived boxed...I found a beautiful one in a gift shop and she's ready to make someone very happy at Christmas 🩷
Hello Wendy, Thank you so much for your lovely review. We're thrilled to hear that you're delighted with your Bear in Knitted Cardigan. We're also happy to know that she arrived quickly and that you found a special box for her in a gift shop. We hope she brings joy to someone's Christmas! Thank you for choosing our product.
Warm Regards,
The Powell Craft Team
Good quality material perfect length and beautiful bodice. The arm holes are very tight compared to other similar nightdresses l have, which l shall adjust myself. Otherwise nearly perfect!
Dear Denise,
Thank you for taking the time to leave a review for our Sophie Ladies Nightdress. We are glad to hear that you are satisfied with the quality and design of the nightdress, and we appreciate your feedback on the arm holes. We will definitely take this into consideration for future improvements. If there is anything else we can assist you with, please do not hesitate to contact us.
Warm Regards,
The Powell Craft Team
I wanted something new to hang on my bedroom wardrobe so when I saw these I had to buy them. They’re really loverly and smell amazing!
Thank you so much for your kind review! We're thrilled to hear that you're enjoying our lavender sachets and that they add a lovely touch to your bedroom wardrobe. We hope the wonderful scent continues to bring you joy. Thanks for choosing our product!
Warm Regards,
The Powell Craft Team