Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Powell Craft’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Website Usage
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Copyright
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Payment, Pricing & Promotions
Powell Craft accepts most major debit and credit cards. We also accept PayPal who accepts all major credit and debit cards.
Promotions and special offers will be available time to time on our web site, you will also be notified via email if you have signed up for our newsletter.
Viewing Orders
By creating an account with our store, you are able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
Updating Account Information
You can update your online account profile information any time, just log into ‘My Account’ page via the logo on the top right of the page . You can update your account name, email address, password, billing and shipping addresses.
Complaints procedure
We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us via post to Powell craft Ltd , Latham park St Blazey road ,Par ,Cornwall PL24 2HY
In the unlikely event that our Customer Care team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to the Retail ADA which is a certified Alternative Dispute Resolution Provider (www.retailadr.org.uk). We will respond to any complaint referred to us by The Retail ADA:
via post to The Retail ADA, 12 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes MK12 5TW
Or, you may be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at www.ec.europa.eu/consumers/odr
For US Customers
All our free flowing nightwear (nightdresses & pyjamas) are treated for flame retardancy to BS and EU law but only certain styles may comply with US law due to the cotton thickness (retaining fire retardancy treatments). Only styles that comply with US law can be sold as nightdresses in the USA, otherwise all Powell Craft children’s nightdresses and pyjamas must be sold as daywear as not snug fitting. Please do contact us to clarify styles.
