DELIVERY
| UK and Northern Ireland | ||
| Standard Delivery (Signed For) | £4.99 | 3-5 days |
| Tracked 24h Service | £6.99 | 24hr |
| FREE Delivery (Signed For) | For orders over £50 | 3-5 days |
| EU Mainland | ||
| Standard Delivery | £15 | 4-7 days |
| FREE Delivery | over £100 | 4-7 days |
| Rest of the World | ||
| Standard Delivery | £25 | 5-7 days |
The Tracked 24h Service is not available for the following areas;
Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly.
Overseas postage may vary – we will contact you if your delivery cost is more than than £25. Orders on the weekend will be processed the following Monday
RETURNS
How do I return?
You've got 14 days to send something back to us from the day you receive it.
- Repack your items carefully & safe
- Please make sure all original tags and packaging is in tact
- Please include your order reference with a reason to why it's being returned
- Send back to the address below
- Keep proof of postage
RETURN ADDRESS
Powell Craft Retail Ltd, Latham Park, St. Blazey Road, Par, Cornwall, PL24 2HY
Please note that you will be responsible for the cost of returning product(s) to us unless the item is deemed faulty
We refund up to the value of £10 in postage costs for following reasons
- the incorrect item was dispatched
- the item is deemed faulty
The £10 postage refund is only honoured when a valid postage receipt is presented
REFUNDS
Refund will be processed within 10 days once we received the returnAll returned items are quality checked - items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with out returns policy.
I don't have the invoice from my parcel, can I return?
If you don't have an invoice in your parcel, please use your order reference. You should have one included in your email order confirmation.
I don't have the original packaging. Can I still return?
No problem! Pop your return in something non see-through, waterproof & seal-able.
RETURNS & EXCHANGES POLICY
Items must be un-used and resell-able as new, including undamaged packaging. All barcodes and tags must be attached and intact. You can return your purchase within 14 days of delivery. Please note all items purchased from an independent retailer must be returned to them directly