FAQ & Support

It really depends on when you would like your order and where you would like us to send it. Please visit our Delivery & Returns page for more info.

Please email us at retail@powellcraft.co.uk with your order reference and we will be able to provide you with a tracking number.

Yes of course! We offer a free gift-wrapping service. Please select this when you add your item to the basket.

PayPal, Visa, Visa Electron, MasterCard, Delta, Maestro and Solo cards. Our website supports also Apple Pay, Google Pay and more payments methods coming soon. We also accept Gift Vouchers as part or full payment.

If you have any problems or questions about payment, get in touch and we will be happy to help! Email retail@powellcraft.co.uk or call +44 (0)1726 812794.

Yes, you can! Simply tick the box ‘deliver to a different address’ at checkout and fill out the necessary details.

Please contact our customer service team and we will assist you. Also, have a look at our returns & exchanges policy.

Please have a look at our returns & exchanges policy.

Any Powell Craft items purchased from one of our wonderful independent retailers will need to be returned to them directly. We can only process orders for a return or exchange that has been bought from our online shop.

We recommend washing everything at 30°C as it’s kinder to the environment. Please check each garment for individual washing instructions, as they may vary from time to time. We don’t recommend using bleach or other harsh chemicals as can affect the colour and condition of the garment.

We provide a lot of information on the products listing. If you require more, please email retail@powellcraft.co.uk.

Yes, we do! Please register your interest here.

You can sign up to our mailing list here or follow us on social media channels.

Unfortunately we don't but we have a few stockists who do. Please head to this page to find out more.