FAQs

It really depends on when you would like your order and where you would like us to send it. Please visit our Delivery & Returns page for more info

Please email us at retail@powellcraft.co.uk with your order reference and we will be able to provide you with a tracking number

Yes of course! We offer a free gift-wrapping service. Please select this when you add your item to the basket

You can choose to pay via credit or debit card, or by PayPal. We also accept Gift Vouchers as part or full payment.

If you have any problems or questions about payment, get in touch and we will be happy to help! Email retail@powellcraft.co.uk or call +44 (0)1726 812794

Yes, you can! Simply tick the box ‘deliver to a different address’ at checkout and fill out the necessary details

Please have a look at our ‘returns & exchanges’ policy

If your order is being delivered to the UK and hasn’t arrived after 10 days, please contact us so we can investigate.

For any orders going outside of the UK, please allow up to 3 weeks before contacting us. Email retail@powellcraft.co.uk or call +44 (0)1726 812794

Any Powell Craft items purchased from one of our wonderful independent retailers will need to be returned to them directly. We can only process orders for a return or exchange that has been bought from our online shop.

We recommend washing everything at 30°C as it’s kinder to the environment. Please check each garment for individual washing instructions, as they may vary from time to time. We don’t recommend using bleach or other harsh chemicals as can affect the colour and condition of the garment.

We provide a lot of information on the products listing. If you require more, please email retail@powellcraft.co.uk

Yes, we do! Please register your interest here http://powellcraft.com/register/

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