Question How do I create an account?
AnswerMake ordering easy by setting up a free account. You can register here The benefits of having an account is that you will be able to. . .

  • View recent orders in your account dashboard.
  • Create a wish list of your favourite Powell Craft items
  • Manage your shipping & billing addresses
  • Edit password and account details

Question I’ve forgotten my password, how do I reset it?
AnswerIf you have forgotten your password, you can reset it here
Question How much does delivery cost?
AnswerIt really depends on when you would like your order and where you would like us to send it. Please visit our Delivery & Returns page for more info
Question Can I track my order?
AnswerPlease email us at with your order reference and we will be able to provide you with a tracking number.
Question Can I have my order gift wrapped?
AnswerYes of course! We offer a free gift-wrapping service. Please select this when you add your item to the basket.
Question Which payment methods do you accept?
AnswerYou can choose to pay via credit or debit card, or by PayPal. We also accept Gift Vouchers as part or full payment. We do not accept American Express.

If you have any problems or questions about payment, get in touch and we will be happy to help!

Email or call +44 (0)1726 812794

Question Can I send something as a gift to someone else?
AnswerYes, you can! Simply tick the box ‘deliver to a different address’ at checkout and fill out the necessary details.
Question My order hasn’t arrived yet, what should I do?
AnswerIf your order is being delivered to the UK and hasn’t arrived after 10 days, please contact us so we can investigate.

For any orders going outside of the UK, please allow up to 3 weeks before contacting us.

Email or call +44 (0)1726 812794

Question How do I return something?
AnswerPlease have a look at our ‘returns & exchanges’ policy
Question How do I return an item bought from an independent retailer?
AnswerAny Powell Craft items purchased from one of our wonderful independent retailers will need to be returned to them directly. We can only process orders for a return or exchange that has been bought from our online shop.
Question What washing instructions do you recommend?
AnswerWe recommend washing everything at 30°C as it’s kinder to the environment. Please check each garment for individual washing instructions, as they may vary from time to time. We don’t recommend using bleach or other harsh chemicals as can affect the colour and condition of the garment.
Question What currencies do you accept?
Question How can I find out more product information?
AnswerWe provide a lot of information on the products listing. If you require more, please email
Question I’m interested in becoming a stockist. Do you sell wholesale?
AnswerYes, we do! Please register your interest here
Question How do I keep up to-date with offers and promotions?
AnswerYou can sign up to our mailing list here or follow us on social media