Delivery & Returns

 

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Delivery
Shipping Method Timings Cost
UK and Northern Ireland
Free Delivery on all orders over £50
Standard Delivery
Next Day Delivery (only available for orders placed by 12pm – Monday to Thursday mainland UK only)
2-5 working days
2-5 working days
Next working day
Free
£2.95
£5.95
EU Mainland
Free Delivery on all orders over £100
Standard Delivery
5 working days
5 working days
Free
£15.00
Rest of the World
Standard Delivery
Overseas postage may vary – we will contact you if your delivery cost is going to be more than this
7 – 10 working days £25.00

Returns & Exchanges

We believe you will be totally satisfied with your Powell Craft purchase. If in the unlikely event you are unhappy with your purchase you may return the product to us for a refund. However this refund is not available if we reasonably believe that the item has been worn, or if you don’t include your receipt order number or other proof of purchase. Alternatively you may ask for an exchange for the same or a different item. An exchange does not apply if we believe that the item has been worn or damaged in any way. If you are changing your item(s), then there may be a price difference to be accounted for, we will contact you if this is the case.

Your request for a refund must reach us within 14 days or within 28 days for an exchange

PLEASE CONTACT US BY EMAIL OR PHONE QUOTING YOUR ORDER NUMBER. BEFORE RETURNING YOUR ITEM. 

In the unfortunate event that you receive your item(s) in a faulty/damaged state, please notify us within 7 days of receipt of goods, these items will be dealt with in accordance with our returns procedure. Please note that refunds and exchanges do not apply if we reasonably believe that the item has been worn or damaged by the customer in any way.

Refunds and exchanges for Internet purchases cannot be obtained from Powell Craft Stockists. Please inform us of any problems or questions by e-mail (retail@powellcraft.co.uk) before you return items.

When you receive a returns code from us you should return the items by post to:

Powell Craft Retail Ltd, Latham Park, St. Blazey Road, Par, Cornwall, PL24 2HY. We recommend that you obtain proof of postage or use a signed for service, we are not liable for items that are lost in the post.

We aim to make the refund or exchange within 10 days of receipt of the returned goods. Refunds will be made in the same form as the original payment.

We will deduct the cost of post and packaging (outwards and, if relevant, inwards) from the refund amount if you return the product due to personal preference, as opposed to some fault or defect with the product. This also applies to transactions where free delivery was the chosen transportation method.

PLEASE CONTACT US BY EMAIL OR PHONE QUOTING YOUR ORDER NUMBER. BEFORE RETURNING YOUR ITEM.